5 Characteristics Of The Best VOIP Dialer Providers

5 Characteristics Of The Best VOIP Dialer Providers
October 30 07:52 2016

The primary functions of VOIP dialers are enhancing the productivity of call centers and reducing calling costs.  However, benefits don’t end there.  The leader VOIP dialers can perform some different tasks to help you scale up your telemarketing activities.  VOIP dialers are loaded with a broad range of features for outperforming manual dialing. This gives call center agents more time to focus their efforts on converting prospects. Instead of trying to delve into complicated spreadsheets to pick numbers to dial one at a time.

However, the important question is are you maximizing the use of the VOIP dialer platform that you are using.  In this article, we will be discussing five important things that your VOIP dialer should do for you.

1.  Adjustability Of Pacing Algorithm

Predictive dialers screen out answering machines, dead numbers, and busy lines before the call are routed to an available agent in the call center.  When the person answers the phone call, there could be some dead air before the conversation starting.  It will depend on the dialer’s pacing algorithm, which is what determines the gap of time in between calls.  When the pacing algorithm can be adjusted there is more talking time and less silent time.  So your predictive dialer should allow you to regulate the speed of dialing to ensure a good experience for users.

2.  Integration Of Intelligent Dialer Applications

The best VOIP dialer applications substantially increase the chances to get a hold of prospects during hours when they are available, which increases conversions overall.  Mathematical formulas are used for tracking call details and proper times are suggested for connecting with prospects.  A VOIP dialer needs to be an integral component of your IT infrastructure if your business is attempting to capitalize on each opportunity.

3. Supported Modes

Maybe your business is relying on certain aspects of dialing, like progressive, preview and predictive dialing for reaching out to your prospects.  A good VOIP dialer, therefore, needs to be able to support other modes in addition to predictive dialing for enhancing the suitably of various telemarketing campaigns.  It is especially important to make sure that there are no conflicts after a new dialer is deployed.

4. Unlimited Calling

If you have telemarketing campaigns that involve a large volume of calls, then you need to take bundled calling options into consideration before you rate a dialer as a leading VOIP dialer.  It is essential to ensure that your VOIP provides you with unlimited calling if you will be making international calls.  If that is the case, before signing on the dotted line, be sure the dialer provides you with unlimited international calls.

5. Multi-tasking

Some prospective customers might ask for extensive details on your products during a call.  Agents will need to have the ability to send one-click emails and messages while still being connected on a call with a prospect.  A good VOIP dialer will let agents perform a broad range of tasks simultaneously. Which will help them provide candidates with a better experience and enhance conversations as well.

The Future

VOIP dialers do not come with huge implementation and setup costs or require complex IT infrastructure.  A reliable VOIP dialer is very cost-effective and can help to increase profits through enhancing an agents’ efficiency substantially.

If you are searching for a leading VOIP solution for scaling your telemarketing efforts, we here at EVS7 can help.  If you would like to learn more about the solutions that we offer, please contact us for your no-obligation consultation.

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