Grasshopper VoIP Review 2016

Grasshopper VoIP Review 2016
October 25 09:35 2016

Bang For Your Buck

One of the standout bonuses with Grasshopper is their basic $12 monthly plan, complete with “pay as you go” minutes. Rather than buy into some expensive bundle, you can pay only for what you need. Catering to those with tighter wallets is incredibly important.

Grasshopper is also one of the only VoIP services that allow for additional incoming lines without throwing on any extra cost within the higher-tiered plans. A lot of other VoIP services are sorely lacking in that department. The flexible options are very refreshing here.

The cost of each of Grasshopper’s plans increases depending on how many minutes you’re in need of. After the $12 “pay as you go” plan, there’s a so-called ramp plan that offers 500 minutes each month for $25, a viable plan offering 2,000 minutes for $49, and the max plan that gives you a heavy 10,000 minutes for $199. No per-use pricing is available when these higher tiers are chosen, so the pricing will remain as is.

Grasshopper does deserve a nod for their generosity in including as many features available throughout each of their service tiers. Even the lowest plans will grant you access to far more than you might expect. Each plans’ perks are defined by the additional numbers you’re given, and the highest tier has an entire voice studio.

Finally, no contract or annual sign up is needed to qualify for one of the cheaper rates. The prices are low enough as is, but to top it all off, their setup comes without any additional fees. A lot of companies are far less forgiving when it comes to the financial commitment required.

Future Scalability

Grasshopper isn’t going to work as well as a long-term VoIP service for businesses looking to expand, however. The smaller pricing makes it work best for small businesses or a sole entrepreneur. The features are all perfectly in keeping with the current industry standard and they work wonderfully, but the means aren’t quite there to grow and adapt alongside that of a businesses’ needs. When the likes of call centers with multiple users and complex phone trees are necessary, another service will likely need to be chosen. That’s something to consider if your business has a high growth ceiling and the potential to expand.

Setup, Management, and UI

One of the main strengths outside of pricing lies within Grasshopper’s ease of use. Installation is very simple, and choosing the likes of a number and a greeting message can be done in a snap. Department options and call forwarding to mobile devices are also available. Each feature is perfectly easy to manage overall.

The service is perfect for a small business owner or entrepreneur that is currently sticking to a low budget. That also means that no pricey additional equipment is required for leasing or purchase, a vexing condition that is sometimes thrown into other services. You won’t even need an Internet-ready phone or particular routers. Grasshopper can work with whatever device you’ll be using to make your calls, even if it’s just a mobile. It really couldn’t be any easier.

Customer Care

Of course, the 24/7 customer support also deserves praise. There are a dedicated knowledge base and a ticket system that will help you sort out any troubleshooting issues you may come across. An actual person on the Grasshopper staff will also assist you via a toll-free number should you need it.

Mobile Friendliness

Mobility is king when it comes to Grasshopper; this is a service meant to run on your cellular device with little fuss. If you are always on the go, you can keep up with your business. Better yet, it’s easy to setup and manage, and there are enough features to keep a small business entirely satisfied. Its flexible prices are also hard to beat.

Review Summary

4.5 out of 5
Bang For Your Buck
3.5 out of 5
Future Scaleabilty
4 out of 5
Setup, Management and UI
4 out of 5
Customer Care
4.5 out of 5
Mobile Friendliness

If you're just starting out and in need of a professional grade VoIP service that doesn't give you more than you actually need, Grasshopper couldn't possibly be a more perfect choice.

4.1 Good 4.1 out of 5
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